Accessing DPS Through Compaq Diagnostics for Windows

To access DPS through Compaq Diagnostics for Windows, perform the following steps:

1.Turn on the computer and select My Computer→Control Panel→Compaq Diagnostics.

A choice of five possible headings appears in the Diagnostics screen: Overview, Test, Status, Log, and Error.

2.Select Test→Type of Test

A choice of three tests appear: Quick Test, Complete Test, and Custom Test.

3.Select Custom Test.

A choice of two test modes is offered: Interactive Mode and Unattended Mode.

4.Select Interactive Test→Storage→Hard Drives.

5.Select the specific drive(s) to be tested→Drive Protection System Test→Begin Testing.

When the test has been completed, one of three messages will be displayed for each of the drives tested:

T￿Test Succeeded. Completion Code 0.

T￿Test Aborted. Completion Code 1 or 2.

T￿Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded for help in diagnosing the computer problem.

Compaq Configuration Record Utility

Compaq Configuration Record Utility is an online information-gathering tool similar to other Compaq management tools that run on computers. It gathers critical hardware and software information from various sources to give a complete view of the computer. Configuration Record Utility delivers comprehensive configuration capture, provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a computer configuration history. The information can be saved as a history of multiple sessions.

This utility was developed to allow resolution of problems without taking the computer off-line and to assist in maximizing computer availability. The information obtained by the utility is useful in troubleshooting computer problems, and streamlines the service process by enabling quick and easy identification of computer configurations, which is the first step in resolving service cases.

The Compaq Configuration Record Utility is accessed via an icon in the Control Panel. When running the utility, information is automatically gathered on such items as the operating system version number, operating system parameters, and the operating system startup files. The utility then combines this information with information on the hardware configuration to deliver a comprehensive view of the computer.

1-4 General Service Information