12 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

•Product model names and numbers

•Technical support registration number (if applicable)

•Product serial numbers

•Error messages

•Operating system type and revision level

•Detailed questions

Related information

The /doc directory on the Data Protector Express CD-ROM contains the following printable documentation:

•A Short Guide to Successful Tape Backup

•ESD and Webware License Management Guide

NOTE: To view or print this documentation, Adobe Acrobat Reader (version 4.0 or higher) must be installed on your Windows or X Window (Linux) computer. If not currently installed, you can install it from the Adobe Acrobat Reader website at http://www.adobe.com.

You can find these documents from the Storage Software page of the HP Business Support Center website:

http://www.hp.com/support/manuals

Websites

•Data Protector website: http://www.hp.com/go/dataprotectorexpress

•HP Technical Support website: http://www.hp.com/support

•Red Hat website: http://www.redhat.com

Typographic conventions

Table 5 Document conventions

Convention

Element

 

 

Blue text: Table 5 (page 79)

Cross-reference links and e-mail addresses

 

 

Blue, underlined text: http://www.hp.com

Website addresses

 

 

Bold text

• Keys that are pressed

 

• Text typed into a GUI element, such as a box

 

• GUI elements that are clicked or selected, such as menu

 

and list items, buttons, tabs, and check boxes

 

 

Italic text

Text emphasis

 

 

Contacting HP 79