problem a Solve

Solution 1: Align the print cartridges

Solution: Aligning the print cartridges can help ensure high-quality output.

To align the print cartridges from the HP Photosmart Software

1.Load letter or A4 unused plain white paper into the paper tray.

2.In the HP Solution Center, click Settings.

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Align the Print Cartridges.

6.When prompted, ensure plain white letter or A4 paper is loaded in the paper tray and follow the onscreen instructions.

NOTE: If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again.

The product prints a print cartridge alignment sheet.

7.Load the page print side down on the right front corner of the glass, and then press Start Copy Black or Start Copy Color to scan the page.

When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 2: Automatically clean the print cartridges.

Solution: Clean the print cartridges.

For more information, see “Automatically clean print cartridges” on page 38

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Check printer settings

Try the following solutions.

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