HP GbE2c Troubleshooting, configured on the switch, Health LED on the switch is not on

Troubleshooting

In this section
Forgotten administrator user name and password that was configured on the switch......................................	47
Health LED on the switch is not on ............................................................................................................	47
Health LED on the switch stays amber for more than 30 seconds and switch does not boot .............................	48
No link LED appears, even after plugging the Category 5 cable in the RJ-45 connector of the external port ......	48
Cannot access the switch serial console interface using null modem connection from a PC Terminal Emulation
Program................................................................................................................................................	48
Error message that the switch failed to complete the system self-testing appears on the serial console screen.....	48
The switch fails to get its IP settings from the BOOTP server, even though by default it is configured for BOOTP 49
The keyboard locks up when using HyperTerminal to log on to the switch through the console interface ...........	49
Cannot connect to the switch console interface remotely using Telnet............................................................	49
Password is not accepted by the switch using the remote console interface immediately after a reboot.............	49
Cannot connect to the switch console interface remotely using SSH..............................................................	49
Cannot connect to the switch SNMP interface............................................................................................	50
The port activity LEDs continuously indicate activity after connecting more than one port to another switch or
destination device ..................................................................................................................................	50
Cannot connect to the switch remotely using the Web interface ...................................................................	50
Cannot enable a port in multiple VLANs while configuring VLANS...............................................................	51
The switch does not let the user enable two adjacent ports into two different VLANs while assigning the ports to
VLANs ..................................................................................................................................................	51
While using TFTP to download firmware, the switch fails to connect to the TFTP server, or after connection the
download fails.......................................................................................................................................	51
The switch fails to connect to the TFTP server while using TFTP to download or upload a configuration file, or after
connection the download or upload fails...................................................................................................	51
The console screen displays a message to change the baud rate for the terminal emulation session for XModem
transfer after forcing the switch into the download mode, and does not display CCCC... ...............................	52
The download fails after starting to download the firmware file ...................................................................	52
The switch configuration is corrupt ...........................................................................................................	52
Forgotten administrator user name and password that was
configured on the switch
Action:
Call HP technical support at 1-800-652-6672, or call a service representative to get a backdoor
password.
Health LED on the switch is not on
Action:

•The switch is not seated properly. Be sure that the switch is inserted completely and seated properly.

Troubleshooting 47