Software troubleshooting
Symptom | Possible solution |
| |
|
|
|
|
To repair software | ● | Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way. |
|
problems, try these | ● | Update the drivers (see Updating device drivers, following). |
|
methods: |
| ||
|
|
| |
| ● | Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System |
|
|
| Restore, later in this table). — Restores your computer to a configuration that was in use before the software |
|
|
| was installed. |
|
| ● | Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, |
|
|
| later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults. |
|
| ● | System recovery (see System recovery on page 8) — Erase and reformat the hard disk drive, and then |
|
|
| reinstall the operating system, programs, and drivers. This erases all data files you have created. |
|
|
|
| |
Updating device | Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one |
| |
drivers | does not solve your problem: |
| |
| 1. | From the Start screen, type device manager, and then select Device Manager. |
|
| 2. | Select the arrow to expand the type of device you want to update or roll back. (For example, |
|
|
| drives.) |
|
| 3. |
| |
| 4. | Select the Driver tab. |
|
| 5. | To update a driver, select Update Driver, and then follow the |
|
|
| Or, to revert to an earlier version of a driver, select Roll Back Driver, and then follow the |
|
|
| instructions. |
|
|
|
| |
Microsoft System | If you have a problem that might be due to software that was installed on your computer, use System Restore to |
| |
Restore | return the computer to a previous restore point. You can also set restore points manually. |
| |
| NOTE: Always use this System Restore procedure before you use the System Recovery program. |
| |
| Some features might not be available on systems that are shipped without a version of Microsoft Windows. |
| |
|
|
| |
| To start a system restore or to add restore points manually: |
| |
| 1. | Close all open programs. |
|
| 2. | From the Start screen, type control panel, and then select Control Panel. |
|
| 3. | Select System and Security, select System, and then select System protection. |
|
| 4. | Select the System protection tab on the System Properties screen. |
|
| 5. | Follow the |
|
|
|
|
|
6Chapter 2 Troubleshooting