HP hw6500 Cingular manual Solution

Problem Solution (continued)

Unit will not turn on. Try one or all of the following:

1.Reset the unit. Refer to the information on Resetting the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile Messenger.”

2.Remove and replace the battery and wait for the unit to power on.

3.Connect the unit to the AC Adapter connected to an electrical outlet or to your connected HP iPAQ Cradle to recharge

the battery.

Note: After you have tried the above solutions and your HP iPAQ still does not turn on, choose from the following for customer support:

•Contact Cingular at 1.866.Cingular (1.866.246.4852) or dial 611 from your Cingular phone (available 24 hours a day, 7 days a week)

•Visit www.cingular.com

	If you purchased the product in the United States but are traveling
	internationally and need support, call 1.916.843.4685 (available
	24 hours a day, 7 days a week).
The backlight keeps	In backlight settings, increase the amount of time the backlight stays
turning off.	on if not in use. From the Start menu, tap Settings > System tab >
	Backlight icon.
Message displays	In this event, the HP iPAQ uses the remaining power available in the
on the HP iPAQ	battery, but the battery will not charge and the device may display a
screen that the	blinking red LED indicating low battery charge. It is recommended
battery is not	that you back up information stored on your HP iPAQ and purchase
recognized.	an HP authorized battery.
Message displays	The HP iPAQ goes into a suspend mode and battery charging is
on the HP iPAQ	prohibited. The device will not operate until the battery is within the
screen that the	acceptable temperature range (32° to 104° F). Remove the HP iPAQ
battery temperature	from extreme hot or cold environmental conditions.
is out of range.
I want to ship my	1. Back up your information to a memory card or external source
HP iPAQ to a	for safekeeping.
repair facility.	2. Disconnect all external devices.
	3. Pack your HP iPAQ and any external devices in protective
	packaging as requested by Customer Support. Include any
	additional documentation or items as instructed by
	Customer Support.

Troubleshooting 14–3