A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Power switch on front panel of the

Press the front panel power button.

 

monitor is turned off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Chapter 3,

 

connected.

Setting Up the Monitor on page 5 for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse to

 

 

inactivate the screen blanking utility.

 

 

 

Screen image appears

The computer’s graphics card

Set the computer’s display resolution to the same mode as

distorted; text is fuzzy or

resolution is set lower or higher than

the monitor’s recommended native screen resolution to

blurred; image quality is

the monitor’s native resolution.

provide the best picture quality.

degraded.

 

 

 

 

 

Image appears blurred,

Brightness and contrast are too low.

Press the −(Minus) button on the front panel. If this does

indistinct, or too dark.

 

not correct the image, press the Menu button to open the

 

 

OSD Menu, and adjust the brightness and contrast scales

 

 

as needed.

 

 

 

Image is not centered

Position may need adjustment.

Press the Menu button to access the OSD menu. Select

 

 

Image Control/Horizontal Position or Vertical Position to

 

 

adjust the horizontal or vertical position of the image.

 

 

 

Check Video Cable is

Monitor video cable is

Connect the VGA signal cable from the computer to the

displayed on screen.

disconnected.

VGA connector on the monitor. Be sure that the computer

 

 

power is off while connecting the video cable.

 

 

 

Input Signal Out of Range.

Video resolution and/or refresh rate

Restart the computer and enter Safe Mode. Change the

Change Settings to 1280 x are set higher than what the monitor

settings to a supported setting (see Recognizing Preset

1024 @ 60Hz (19” 4:3

supports.

Display Resolutions on page 38). Restart the computer

models) OR Input Signal

 

so that the new settings take effect.

Out of Range. Change

 

 

Settings to 1440 x 900 @ 60Hz (19” wide panel models) is displayed on screen.

32 Appendix A Troubleshooting

ENWW

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HP L1910I, LE1911I manual Troubleshooting, Solving Common Problems

LE1911I, L1910I specifications

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