Blackberry SWD-504685-0330050601-001 manual Administration Tool, Configuring log files

Administration Guide Troubleshooting the BlackBerry Enterprise Server User Administration Tool

Troubleshooting the BlackBerry Enterprise Server User
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Administration Tool

Check the status of the BlackBerry Enterprise Server User Administration Tool

You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and the BlackBerry Enterprise Server User Administration Tool and that that the authentication credentials are valid.

1.To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -status.

Example

besuseradminclient -username admin -password password -status

Example output

Property,Value

BAS Version,5.0.0.111

Configuring log files

Each time that you run the BlackBerry® Enterprise Server User Administration Tool, the tool creates log files in a subfolder that is named by date. The format of the log file name is <machine_name>_BUA_01<yyyymmdd>_<nnnn>.txt, where the variables are as follows:

•<machine_name> is the name of the computer running the tool

•<yyyymmdd> is the date

•<nnnn> is an increasing integer starting at 0001 each day

The log file contains information about how the file is run. The default level of information is DEBUG, but you can control the level of output by changing the bua-config.properties file in the application folder for the BlackBerry Enterprise Server User Administration Tool. To control the level of information, you change the line LOGLEVEL=<value> to one of the following values:

•TRACE

•DEBUG

•INFO

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