Troubleshooting the BlackBerry Enterprise Server User
Administration Tool 10

Check the status of the BlackBerry Enterprise Server User Administration

Tool

You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and the
BlackBerry Enterprise Server User Administration Tool and that that the authentication credentials are valid.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -status.
Example
besuseradminclient -username admin -password password -status
Example output
Property,Value
BAS Version,5.0.0.111

Configuring log files

Each time that you run the BlackBerry® Enterprise Server User Administration Tool, the tool creates log files in a subfolder that
is named by date. The format of the log file name is <machine_name>_BUA_01<yyyymmdd>_<nnnn>.txt, where the variables
are as follows:
•<machine_name> is the name of the computer running the tool
•<yyyymmdd> is the date
•<nnnn> is an increasing integer starting at 0001 each day
The log file contains information about how the file is run. The default level of information is DEBUG, but you can control the
level of output by changing the bua-config.properties file in the application folder for the BlackBerry Enterprise Server User
Administration Tool. To control the level of information, you change the line LOGLEVEL=<value> to one of the following values:
• TRACE
• DEBUG
• INFO
Administration Guide Troubleshooting the BlackBerry Enterprise Server User Administration Tool
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