Handheldinfo | Blackberry SWD-504685-0330050601-001 instruction

Administration Guide

-handheld_info

-handheld_info
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You can use the -handheld_info parameter to display BlackBerry® device statistics and applications.

Before you run this parameter, you must run the BlackBerry Synchronization Service to populate the database. Syntax: -handheld_info

-handheld_info : display handheld stats/applications -hhstats : device stats

-u <user name> : user name

[-b <instance>] : instance name of the BlackBerry Enterprise Server component

[-utype <type>] : user type - display_name, email_address, login_name, canonical_name

or

-users : users device information -g <group name> : group name or

-b <instance> : instance name of the BlackBerry Enterprise Server component

or

-apps : display user device applications -u <user name> : user name

[-b <instance>] : instance name of the BlackBerry Enterprise Server component

[-utype <type>] : user type - display_name, email_address, login_name, canonical_name

or

-appsfull : display user device applications in full detail -u <user name> : user name

[-b <instance>] : instance name of the BlackBerry Enterprise Server component

[-utype <type>] : user type - display_name, email_address, login_name, canonical_name

or

-modules : display device modules -u <user name> : user name

[-b <instance>] : instance name of the BlackBerry Enterprise Server component

[-utype <type>] : user type - display_name, email_address, login_name, canonical_name

or

-appname <application name> : show users with a specified application

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Blackberry SWD-504685-0330050601-001 manual Handheldinfo

Contents

Administration Guide SWD-504685-0330050601-001 Contents Sending notification messages to BlackBerry devices Input, output, and user feedback parameters Setuseritpolicyrule Overview BlackBerry Enterprise Server User Administration ToolEdit a group across Group Delete a software Configuration Create an application Create a software Configuration View a softwareTemplate View a job Service View pull rules for Service instance View push rules for Add and remove a role across organizations New in this releaseTool Description BlackBerry Enterprise Activation Inputfilename PasswordOutputfilename Servername Authentication credentials Supported authentication models Syntax for authentication credentials String value requirements User name SQLU1 Password SQLP1Use cases Example Setclientauth -basauth -setp password1 Following command BESUserAdminClientSetclientauth -username BASU1 -password BASP1 -basauth -setp password1 Re-install the service using the new client password Adding user accounts Managing user accountsAdd a new user account to the BlackBerry Enterprise Server Username Username Sw configurationname Assign a software configuration to a user accountAdd a new user account to a group Add an existing user account to a group Changing and removing user accounts Finding user accountsFind a user account Move a user account to a different user group Delete a software configuration from a user accountDelete a user account from a group Username Instance Delete a user account from the BlackBerry Enterprise Server Change user account settings List the groups in a BlackBerry Domain Turn on or turn off email message forwarding Managing email message forwarding Turn on or turn off email message forwarding for folders List the IT policy rules in an IT policy Managing IT policies and IT policy rules Set IT policy rules for a user account Managing BlackBerry devices Set a password for a BlackBerry deviceSet owner information on a BlackBerry device Delete pending messages Resend a service book Protect a stolen BlackBerry device Resend the peer-to-peer encryption key Username or Groupname Instance Send a notification PIN messageInfofile filename or Subject subjectlinetext Body messagebodytext Send a notification email message Retrieving user account statistics and information about BlackBerry devicesRetrieve user account statistics Results of a statistics query for a user account That is associated with the BlackBerry device Column Description ServerDNPIN of the BlackBerry device Device Type Model number of the BlackBerry device State Retrieve enterprise activation statistics for a user account Clear user account statistics Retrieve enterprise activation statistics for a user account Retrieve the statistics for BlackBerry devices Retrieving BlackBerry device information Users userdeviceinformation Groupname Instance Results of a statistics query for a BlackBerry deviceColumn Description User Name Name of the user account Home Carrier Uptime Time since the BlackBerry device was last reset Software configuration on the deviceColumn Description IT Policy Time System Status Messaging server Enterprise Server instance Instance sentInstance filtered Troubleshooting the BlackBerry Enterprise Server User Administration ToolConfiguring log files Yyyymmdd is the date Warn Error Fatal Using the command summary in the help file Common parameters Subparameter Description Input, output, and user feedback parametersBES1,USER2,GROUP1,false BES1,USER7,GROUP2,true Error This level is not currently used With the BlackBerry Administration ServiceBe one of the following types Well as messages of earlier levels Add BlackBerry Administration ServiceGroupWise Ory Itpolicy ITpolicyname Wt expiry time Subparameters -assignswconfig Description AssignswconfigCsw configurationname Cannot use this subparameter with -sw Utype type Syntax -change Change BlackBerry Enterprise Server for Novell GroupWise This subparameter clears the users email message filtersEnterprise Server for Novell GroupWise Account Purgependingmessages Account to -add or an existing user account to -changeFrom Subparameter Description Canonicalname Password Delete Administration Tool does not find the mailboxSubparameters -delete Description Force Administration Guide Subparameters -find Description Find Handheldinfo Work with the -u or -b subparameters Subparameters -handheldinfo Description AppnameAction. It works with the -u subparameter Hhstats Instead of one user account Subparameter Description Users Subparameters -killhandheld Description Killhandheld Administration Guide List Apppolicyname Instance ConfigurationnameItpolicy IT policyname Displayname Subparameters -move Description MoveMove the account to Administration Guide Subparameters -resendpeertopeerkey Description ResendpeertopeerkeyAction Subparameters -resendservicebook Description Resendservicebook Body bodytext SendemailInfofile filename.txt Utype type Subparameters -sendpin Description SendpinThis subparameter specifies the body of the PIN message This subparameter specifies the name of the user group Displayname Setclientauth Default authentication type Exchange messaging server Interchangeably with -passwordCredentials in the Windows registry Sqluser username Subparameters -setfolderredirection Description SetfolderredirectionServer for Novell GroupWise Foldername foldername Username Subparameters -setownerinfo Description SetownerinfoInfo ownerinformation Infofile infofile.txt Utype type Subparameters -setpassword Description Setpassword Subparameters -setuseritpolicyrule Description SetuseritpolicyrulePolicyrule policyrulename Administration Guide Stats Service This subparameter specifies service instancesSubparameters -stats Description Email emailinstance Utype type Status Glossary Provide feedback Legal notice Administration Guide Administration Guide