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Blackberry SWD-504685-0330050601-001 Clear user account statistics, Retrieve enterprise activation statistics for a user account

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Clear user account statistics

1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts

the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise

Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2. Type besuseradminclient <credentials> -change -cs and the following parameter:

•-u <user_name>

Example

besuseradminclient -username admin -password password -change -cs -u smoser@test.rim.net -b server01

Retrieve enterprise activation statistics for a user account

You can use this task to generate a report of the stages of activation for a user account on the BlackBerry® Enterprise Server and

then use the report to troubleshoot activation issues.

The task supports the BlackBerry® Enterprise Server for Microsoft® Exchange, the BlackBerry® Enterprise Server for IBM® Lotus®

Domino®, and the BlackBerry® Enterprise Server for Novell® GroupWise®.

1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts

the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise

Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2. Type besuseradminclient <credentials> -list -eastatus and the following parameters:

•-u <user_name>

•-b <instance>

Example

besuseradminclient -username admin -password password -u “sam moser” -b server1 -from 20090125 -to 20090128 -list -

eastatus

Example output

Mail Server Name User Email Address Enterprise Activation State Activation Status Activation Status Description Activation

Event Date

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net

COMPLETED 180 Basic activation complete. Service book syncing follows 20090119 08:21:00.510

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net

COMPLETED 210 Slow synchronization completed 20090119 08:21:38.103

Administration Guide Clear user account statistics

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Contents

Main Page Contents Page Page Page Overview BlackBerry Enterprise Server User Administration Tool Preconfigured administrative roles for the BlackBerry Enterprise Server Page Page Page New in this release Page Page Supported authentication models Authentication credentials Syntax for authentication credentials Extracting credentials that are stored in the Windows registry String value requirements Use cases Page Page Managing user accounts Adding user accounts Add a new user account to the BlackBerry Enterprise Server Add a new user account to a group Add an existing user account to a group Assign a software configuration to a user account Finding user accounts Find a user account Changing and removing user accounts Move a user account to a different BlackBerry Enterprise Server Move a user account to a different user group Delete a user account from a group Delete a software configuration from a user account Delete a user account from the BlackBerry Enterprise Server Change user account settings Page Managing email message forwarding Turn on or turn off email message forwarding List the folders that are available for email message forwarding Turn on or turn off email message forwarding for folders Managing IT policies and IT policy rules List the IT policy rules in an IT policy Set IT policy rules for a user account List the IT policies in the BlackBerry Configuration Database Managing BlackBerry devices Set a password for a BlackBerry device Set owner information on a BlackBerry device Delete pending messages Resend a service book Resend the peer-to-peer encryption key Protect a stolen BlackBerry device Sending notification messages to BlackBerry devices Send a notification PIN message Send a notification email message Retrieving user account statistics and information about BlackBerry devices Retrieve user account statistics Results of a statistics query for a user account Page Clear user account statistics Retrieve enterprise activation statistics for a user account Page Retrieving BlackBerry device information List the applications that are available on one or more BlackBerry devices List the BlackBerry devices that a specific application is installed on Retrieve the statistics for BlackBerry devices Results of a statistics query for a BlackBerry device List the modules and .cod files that are available on a BlackBerry device Retrieve statistics for the BlackBerry Enterprise Server or the messaging server Results of a statistics query for a BlackBerry Enterprise Server Page Troubleshooting the BlackBerry Enterprise Server User Administration Tool Check the status of the BlackBerry Enterprise Server User Administration Tool Configuring log files Page Parameters for the BlackBerry Enterprise Server User Administration Tool Using the command summary in the help file Common parameters Input, output, and user feedback parameters Page -add Page Page -assign_swconfig Page -change Page Page Page -delete Page -find -handheld_info Page Page -kill_handheld Page -list Page Page -move Page -resend_peer_to_peer_key -resend_service_book -send_email Page -send_pin Page -set_client_auth Page -set_folder_redirection Page -set_owner_info Page -set_password -set_user_itpolicy_rule Page -stats Page Page Glossary Page Legal notice