Blackberry SWD-504685-0330050601-001 manual Clear user account statistics

Administration Guide Clear user account statistics

Clear user account statistics

1.To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -change -cs and the following parameter:

• -u <user_name>

Example

besuseradminclient -username admin -password password -change -cs -u smoser@test.rim.net -b server01

Retrieve enterprise activation statistics for a user account

You can use this task to generate a report of the stages of activation for a user account on the BlackBerry® Enterprise Server and then use the report to troubleshoot activation issues.

The task supports the BlackBerry® Enterprise Server for Microsoft® Exchange, the BlackBerry® Enterprise Server for IBM® Lotus® Domino®, and the BlackBerry® Enterprise Server for Novell® GroupWise®.

1.To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -list -eastatus and the following parameters:

•-u <user_name>

•-b <instance>

Example

besuseradminclient -username admin -password password -u “sam moser” -b server1 -from 20090125 -to 20090128 -list - eastatus

Example output

Mail Server Name User Email Address Enterprise Activation State Activation Status Activation Status Description Activation Event Date

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 180 Basic activation complete. Service book syncing follows 20090119 08:21:00.510

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 210 Slow synchronization completed 20090119 08:21:38.103

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