List the folders that are available for email message forwarding............................................................................................. 23
Turn on or turn off email message forwarding for folders......................................................................................................... 24
4 Managing IT policies and IT policy rules.................................................................................................................................. 25
List the IT policy rules in an IT policy............................................................................................................................................ 25
Set IT policy rules for a user account............................................................................................................................................ 26
List the IT policies in the BlackBerry Configuration Database.................................................................................................. 26
5 Managing BlackBerry devices................................................................................................................................................... 27
Set a password for a BlackBerry device........................................................................................................................................ 27
Set owner information on a BlackBerry device............................................................................................................................ 27
Delete pending messages.............................................................................................................................................................. 28
Resend a service book.................................................................................................................................................................... 28
Resend the peer-to-peer encryption key..................................................................................................................................... 29
Protect a stolen BlackBerry device................................................................................................................................................ 29
6 Sending notification messages to BlackBerry devices.......................................................................................................... 30
Send a notification PIN message.................................................................................................................................................. 30
Send a notification email message............................................................................................................................................... 31
7 Retrieving user account statistics and information about BlackBerry devices.................................................................. 32
Retrieve user account statistics..................................................................................................................................................... 32
Results of a statistics query for a user account................................................................................................................... 32
Clear user account statistics.......................................................................................................................................................... 34
Retrieve enterprise activation statistics for a user account....................................................................................................... 34
8 Retrieving BlackBerry device information............................................................................................................................... 36
List the applications that are available on one or more BlackBerry devices............................................................................ 36
List the BlackBerry devices that a specific application is installed on..................................................................................... 36
Retrieve the statistics for BlackBerry devices.............................................................................................................................. 36
Results of a statistics query for a BlackBerry device.......................................................................................................... 37
List the modules and .cod files that are available on a BlackBerry device............................................................................... 38
9 Retrieve statistics for the BlackBerry Enterprise Server or the messaging server............................................................ 39
Results of a statistics query for a BlackBerry Enterprise Server................................................................................................ 39
10 Troubleshooting the BlackBerry Enterprise Server User Administration Tool................................................................... 41