Blackberry SWD-504685-0330050601-001 Overview

Overview 1

The BlackBerry® Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage and

monitor the BlackBerry® Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from

www.blackberry.com/support/downloads.

The BlackBerry Enterprise Server Resource Kit contains the following tool packages:

• BlackBerry Enterprise Server User Administration Tool

• BlackBerry Analysis, Monitoring, and Troubleshooting Tools

• BlackBerry Enterprise Transporter

BlackBerry Enterprise Server User Administration Tool

You can use the BlackBerry® Enterprise Server User Administration Tool to manage user accounts on the BlackBerry® Enterprise

Server on a large scale. For example, you can add, find, move, and remove user accounts, or change user account configurations.

You can run the BlackBerry Enterprise Server User Administration Tool from a command prompt to perform BlackBerry Enterprise

Server administration tasks or to gather management and monitoring information.

The BlackBerry Enterprise Server User Administration Tool connects to the BlackBerry Administration Service to obtain

information from and store information in the BlackBerry Configuration Database.

Preconfigured administrative roles for the BlackBerry Enterprise Server

The BlackBerry® Enterprise Server installation includes preconfigured administrative roles. Each preconfigured administrative

role has a number of permissions turned on.

You can configure additional permissions in the preconfigured administrative roles, or you can turn off any of the permissions

that are shown in the following table. For more information, visit www.blackberry.com/go/serverdocs to read the BlackBerry

Enterprise Server Administration Guide.

Permission name Security role Enterprise

role

Senior

Helpdesk

role

Junior

Helpdesk

role

Server only

role

User only

role

Create a group * * * *

Delete a group * * *

View a group (across Group) * * * * *

Edit a group (across Group) * * * *

Administration Guide Overview

5

Contents

Main Page Contents Page Page Page Overview BlackBerry Enterprise Server User Administration Tool Preconfigured administrative roles for the BlackBerry Enterprise Server Page Page Page New in this release Page Page Supported authentication models Authentication credentials Syntax for authentication credentials Extracting credentials that are stored in the Windows registry String value requirements Use cases Page Page Managing user accounts Adding user accounts Add a new user account to the BlackBerry Enterprise Server Add a new user account to a group Add an existing user account to a group Assign a software configuration to a user account Finding user accounts Find a user account Changing and removing user accounts Move a user account to a different BlackBerry Enterprise Server Move a user account to a different user group Delete a user account from a group Delete a software configuration from a user account Delete a user account from the BlackBerry Enterprise Server Change user account settings Page Managing email message forwarding Turn on or turn off email message forwarding List the folders that are available for email message forwarding Turn on or turn off email message forwarding for folders Managing IT policies and IT policy rules List the IT policy rules in an IT policy Set IT policy rules for a user account List the IT policies in the BlackBerry Configuration Database Managing BlackBerry devices Set a password for a BlackBerry device Set owner information on a BlackBerry device Delete pending messages Resend a service book Resend the peer-to-peer encryption key Protect a stolen BlackBerry device Sending notification messages to BlackBerry devices Send a notification PIN message Send a notification email message Retrieving user account statistics and information about BlackBerry devices Retrieve user account statistics Results of a statistics query for a user account Page Clear user account statistics Retrieve enterprise activation statistics for a user account Page Retrieving BlackBerry device information List the applications that are available on one or more BlackBerry devices List the BlackBerry devices that a specific application is installed on Retrieve the statistics for BlackBerry devices Results of a statistics query for a BlackBerry device List the modules and .cod files that are available on a BlackBerry device Retrieve statistics for the BlackBerry Enterprise Server or the messaging server Results of a statistics query for a BlackBerry Enterprise Server Page Troubleshooting the BlackBerry Enterprise Server User Administration Tool Check the status of the BlackBerry Enterprise Server User Administration Tool Configuring log files Page Parameters for the BlackBerry Enterprise Server User Administration Tool Using the command summary in the help file Common parameters Input, output, and user feedback parameters Page -add Page Page -assign_swconfig Page -change Page Page Page -delete Page -find -handheld_info Page Page -kill_handheld Page -list Page Page -move Page -resend_peer_to_peer_key -resend_service_book -send_email Page -send_pin Page -set_client_auth Page -set_folder_redirection Page -set_owner_info Page -set_password -set_user_itpolicy_rule Page -stats Page Page Glossary Page Legal notice