sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support;

(d)ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations.

If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping.

Advanced Unit Replacement

Warranty Service

Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product directly to you. On receiving the replacement unit you will be required to return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement product.

Customer Self Repair Warranty Service

In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty service. If applicable, HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact the HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen

(15)days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair applies to you, refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can get support through any of the following:

•HP Customer Care on the Web offers instant access to support information and e-mail support with on-line support technicians. Visit our Web site at: http://www.hp.com/support

•HP Total Care is available toll-free by phone. Be sure to have the following product information available when you call HP:

•Serial Number

•Product Number

•Model Name and Number

•Details for your questions

•Contact HP Total Care at: 1-800-474-6836[1-800-HP Invent]

•Contact an HP Authorized Support Provider. Use our service locator to find an HP Authorized Support Provider near you. Go to: http://www.hp.com/support

Plasma HDTV Warning: Preventing Image Retention (Burn-In)

Your plasma TV illuminates phosphor to display images, much like a conventional tube-type television. Keeping stationary images displayed on the TV will eventually result in uneven aging of the phosphor, causing grayed-out images to permanently appear on the screen.

Permanent image retention can be avoided by taking some basic precautions. Following the recommendations listed below will help ensure your plasma TV will have longer life and offer better performance:

NOTE: Image retention and uneven screen aging are not covered by your limited warranty.

•Whenever possible, avoid frequently displaying stationary images, such as Web sites, computer graphics, or video games for extended periods of time.

•Display video and images in the widescreen 16:9 ratio format. Use the Aspect button on the remote control to change from 4:3 screen size (standard television) to fill the screen in 16:9 ratio. This will prevent potential image retention of sidebars.

•Avoid viewing the onscreen display (OSD) menus from DVD players, VCRs, and other components for extended periods of time.

•When watching a movie from a DVD player or VCR, avoid leaving the same image paused continuously over a long period of time.

•Turn down the contrast and brightness of the screen. High brightness and contrast can accelerate image retention or stationary images.

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