HP LE1851WT, LE2001WL, LE2001WM manual Troubleshooting, Solving Common Problems

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem	Possible Cause	Solution
Screen is blank.	Power cord is disconnected.	Connect the power cord.

Power button on front panel of the monitor is turned off.

Press the front panel power button.

NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the power button lockout feature.

	Video cable is improperly	Connect the video cable properly. Refer to Chapter
	connected.	3, Setting Up the Monitor on page 4 for more
		information.
	Screen blanking is active.	Press any key on the keyboard or move the mouse
		to inactivate the screen blanking utility.
Screen image appears distorted; text is	The computer’s graphics card	Set the computer’s display resolution to the same
fuzzy or blurred; image quality is	resolution is set lower or	mode as the monitor’s recommended native screen
degraded.	higher than the monitor’s	resolution to provide the best picture quality.
	native resolution.
Image appears blurred, indistinct, or	Brightness and contrast are too	Press the OK/auto button on the front panel. If this
too dark.	low.	does not correct the image, press the Menu button
		to open the OSD Menu, and adjust the brightness
		and contrast scales as needed.
Image is not centered	Position may need adjustment.	Press the Menu button to access the OSD menu.
		Select Image Control/Horizontal Position or Vertical
		Position to adjust the horizontal or vertical position
		of the image.
Check Video Cable is displayed on	Monitor video cable is	Connect the VGA cable to the VGA connector on
screen.	disconnected.	the computer and the VGA connector on the
		monitor. Be sure that the computer power is off
		while connecting the video cable.

Input Signal Out of Range. Change Settings to 1366 x 768

@60Hz (18" models) OR Input

Signal Out of Range. Change Settings to 1600 x 900 @ 60Hz (20" models) is displayed on screen.

Video resolution and/or refresh rate are set higher than what the monitor supports.

Restart the computer and enter Safe Mode. Change the settings to a supported setting (see Recognizing Preset Display Resolutions on page 34). Restart the computer so that the new settings take effect.

The monitor is off but it did not seem to	The monitor's power saving	Check the monitor's OSD menu setting for power
enter into a low-power sleep mode.	control is disabled.	saving enable/disable controls. The control should
		be set to enable to allow the monitor to enter into
		low-power modes.

ENWW Solving Common Problems 29