QuickSpecs

HP StorageWorks MSL6000 Tape Library

Related Options

HP Care Pack

Services

MSL6030/6026 Non-configurable Care Packs

 

 

 

Installation (electronic)

 

 

U4823E

HW, 3-year, next-day, onsite (electronic)

 

 

U2859E

HW, 3-year, same-day, 13x5, 4 hour response, onsite (electronic)

 

U2860E

HW, 3-year, same-day, 24x7, 4 hour response, onsite (electronic)

 

U2861E

HW, 3-year, same-day, 6 hour call to repair, onsite (electronic)

 

U9287E

 

Band For Library

Installation

 

MSL6030/6026 Configurable Care Packs

 

Band

 

Initial Tape Library Installation

463

5DR

HA113A1

Initial Tape Library Implementation Into SAN

463

5DR

HA114A1

Subsequent Tape Drive Installation

N/A

5DU

HA113A1

HW, 3-year, same day, on-site

463

N/A

HA101A3

HW, 3-year, 4-hour, 13 x 5, on-site

463

N/A

HA103A3

HW, 3-year, 4-hour, 24 x 7, on-site

463

N/A

HA104A3

Support plus, 3-year*

463

N/A

HA109A3

Support plus 24, 3-year*

463

N/A

HA110A3

MSL6060/6052 Non-configurable Care Packs

 

 

 

Installation (electronic)

 

 

U4824E

HW, 3-year, next day, onsite (electronic)

 

 

U2862E

HW, 3-year, same day, 13x5, 4 hour response, onsite (electronic)

 

U2863E

HW, 3-year, same day, 24x7, 4 hour response, onsite (electronic)

 

U2864E

HW, 3-year, same day, 6 hour call to repair, onsite (electronic)

 

U9288E

 

Band For

Installation

 

MSL6060/6052 Configurable Care Packs

Library

Band

 

Initial Tape Library Installation

464

5DS

HA113A1

Initial Tape Library Implementation Into SAN

464

5DS

HA114A1

Subsequent Tape Drive Installation

N/A

5DU

HA113A1

HW, 3-year, same day, on-site

464

N/A

HA101A3

HW, 3-year, 4-hour, 13 x 5, on-site

464

N/A

HA103A3

HW, 3-year, 4-hour, 24 x 7, on-site

464

N/A

HA104A3

Support plus, 3-year*

464

N/A

HA109A3

Support plus 24, 3-year*

464

N/A

HA110A3

*NOTE: Support Plus covers Hardware support only.

Hewlett Packard also offers 1-year options for the services quoted above.

Due to the complexities involved with the initial installation of an enterprise Library into a SAN environment, Hewlett Packard recommends that customers take advantage of the SAN Implementation Service (HA114A1). This service covers pre-installation preparation activities, installation and configuration of the library and router, configuration of hosts and switches, verification testing and customer orientation.

In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett-Packard recommends the 3-year, 24 x 7 service options. These offerings will ensure that any product issue can be tackled when they occur (most back up issues will occur outside standard business hours) and that the service coverage regarding period, covers the minimum expected life of the host system.

DA - 11863 Worldwide — Version 24 — July 7, 2006

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