HP MSL6000 manual Service and Support, HP Care Pack, and Warranty Information

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HP StorageWorks MSL6000 Tape Library

Service and Support, HP Care Pack, and Warranty Information

Warranty	The warranty for this product consists of one-year, next business day, onsite.
Warranty Upgrade	Response - Upgrade on-site response from next business day to same day 4-hours
Options	Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
	Duration - Select duration of coverage for a minimum period of 1 year to multiple years

HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.

	HP Care Pack is not available for less than the products warranty duration.
	HP Care Pack is available for sale anytime during the warranty period for most products, but the
	commencement date will be the same as the warranty start date (delivery date to end user
	customer). Proof of purchase may be required.
	HP Care Pack services are prepaid.
	For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
	please refer to the URL http://www.hp.com/hps/carepack/.
Hardware Product	Installation services
Services	On-site Maintenance (includes warranty support)
	Response time upgrades during the warranty period
	Post-warranty coverage
	RAID setup and performance consulting via statement of work
	For additional hardware installation and maintenance information please refer to the URL
	http://www.hp.com/hps/hardware/.
eSupport	HP eSupport is a portfolio of technology-based services that assist you with managing your business
	environment - from the desktop to the data center.
	Support Portal
	The HP support portal provides one-stop access to the information, tools and services you need to
	manage the daily operations of your IT environment.
	Features include:
	Access to self-solve tools (including search technical knowledge base)
	Efficient logging and tracking of support cases
	Collaboration with other business and IT professionals
	Download of patches and drivers
	Access to diagnostic tools
	Proactive notification of relevant information
	Access to certain features of the support portal requires an HP service agreement. To access the support
	portal, visit http://www.hp.com/support

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