Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there

 

Go to

 

Flowchart 2.2—No

power?

 

 

Power, Part 1.

 

 

Y

 

 

N

 

Beeps,

 

Check

 

LED board,

LEDs, or error

 

 

speaker

messages?

 

 

connections.

Y

 

 

 

N

 

 

 

Go to

Is there video?

 

Flowchart

(no boot)

 

2.6—No Video,

Y

 

Part 1.

N

 

Is the OS

 

Go to

 

Flowchart 2.9—No

loading?

 

Operating System

Y

 

(OS) Loading.

 

 

N

 

 

 

 

 

 

Go to

Is there

 

Flowchart

sound?

 

2.15—No Audio,

 

 

Part 1.

Y

 

 

N

 

All drives

Go to

Flowchart

working?

2.17—Nonfunc-

Y

tioning Device.

 

 

 

 

 

 

 

 

 

 

 

 

 

N

Go to

 

 

Flowchart

Keyboard/

2.18—Nonfunc-

pointing

tioning Keyboard

device

or Flowchart

working?

2.19—Nonfunc-

Y

tioning Pointing

 

 

 

 

Device.

 

 

N

 

 

Connecting

 

Go to

 

Flowchart

to network

 

2.20—No

or modem?

 

Network/Modem

Y

 

Connection.

 

 

End

 

2–12

Maintenance and Service Guide