No O/S Loading from Hard Drive, Part 2
System | N |
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| Install O/S |
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files on hard |
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| and reboot |
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drive? |
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Y |
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Y |
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Virus | Y |
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| N |
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| Clean virus. |
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on hard |
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| (see note) |
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| hard drive? |
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| DPS test. | ||||||
drive? |
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N |
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Run SCANDISK, |
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| Boot from | |||||
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| Done |
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check for bad |
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| hard drive? | |||||||
sectors. |
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| N |
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Can bad | N |
| Apply Restore CD | |||
sectors |
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be fixed? |
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Y |
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| Boot from |
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Fix bad |
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sectors. |
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| hard drive? | |
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Y
N
Replace hard drive.
Replace hard drive.
Done
Note: Refer to the “Customer Responsibilities” section of this document and the customer service contract.
Quick Troubleshooting Guide |