Contents
Quick Troubleshooting Guide
Quick Troubleshooting Guide
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CONTENTS
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GENERAL SERVICE INFORMATION
Clearing CMOS
Customer Responsibilities
POST Power-OnSequence
Compaq Drive Protection System
Accessing DPS Through Compaq Diagnostics for Windows
TROUBLESHOOTING FLOWCHARTS FOR DESKTOP COMPUTERS
1. Initial Troubleshooting
2. No Power, Part
3. No Power, Part
4. No Power, Part
5. No Video, Part
6. No Video, Part
7. No Video, Part
8. Error Messages, Part
9. Error Messages, Part
10. Error Messages, Part
11. No O/S Loading
12. No O/S Loading from Hard Drive, Part
13. No O/S Loading from Hard Drive, Part
14. No O/S Loading from Hard Drive, Part
15. No O/S Loading from Diskette Drive
16. No O/S Loading from CD-ROMDrive
17. No O/S Loading from Network
18. Non-FunctioningDevice
TROUBLESHOOTING FLOWCHARTS FOR PORTABLE COMPUTERS
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5. No Power, Part
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8. Non-FunctioningDocking Station
9. No O/S Loading
10. No O/S Loading from Hard Drive, Part
11. No O/S Loading from Hard Drive, Part
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13. No O/S Loading from Diskette Drive
14. No O/S Loading from CD-ROMor DVD-ROMDrive
15. No Audio, Part
16. No Audio, Part
17. Non-FunctioningDevice
18. Non-FunctioningPointing Device or Keyboard
19. No Network or Modem Connection
FURTHER TROUBLESHOOTING
Solving General Problems
Power Supply
Diskette Drive
Hard Drive
Display
Printer
SCSI
Hardware Installation
CD-ROMand DVD-ROM
Memory
Network
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Resolving Audio Hardware Conflicts
Troubleshooting Using Compaq Intelligent Manageability Features
POST ERROR MESSAGES - NUMBERED
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POST ERROR MESSAGES - NOT NUMBERED