HP Pro 8615, Pro 8630 manual 11

9 Printer management tools .............................................................................................................................	115
Toolbox (Windows) ...........................................................................................................................	116
Open the Toolbox ............................................................................................................	116
HP Utility (OS X) ...............................................................................................................................	117
Embedded web server .....................................................................................................................	118
About cookies ..................................................................................................................	118
Open the embedded web server .....................................................................................	118
10 Solve a problem ..........................................................................................................................................	121
HP support .......................................................................................................................................	122
Register printer ................................................................................................................	122
Support process ...............................................................................................................	122
Obtain electronic support .................................................................................................	122
HP support by phone .......................................................................................................	123
Before you call ................................................................................................	123
Phone support period ......................................................................................	123
Support phone numbers ..................................................................................	123
After the phone support period ........................................................................	123
Get help from the printer control panel .............................................................................................	124
Understand printer reports ...............................................................................................................	125
Printer status report .........................................................................................................	125
Network configuration page .............................................................................................	126
Solve printer problems .....................................................................................................................	129
The printer shuts down unexpectedly ..............................................................................	129
Printhead alignment fails .................................................................................................	129
Paper-feed problems .......................................................................................................	129
The printer cannot read the memory device ....................................................................	130
Solve printing problems ....................................................................................................................	131
Solve copy problems ........................................................................................................................	135
Copies are blank or faded ................................................................................................	135
Size is reduced ................................................................................................................	135
Copy quality is poor .........................................................................................................	135
Solve scan problems ........................................................................................................................	137
Scanner did nothing .........................................................................................................	137
Scan takes too long .........................................................................................................	137
Part of the document did not scan or text is missing .......................................................	137
Text cannot be edited ......................................................................................................	138
Scanned image quality is poor .........................................................................................	139
Unable to scan to network folder .....................................................................................	139
Unable to scan to email ...................................................................................................	140
Solve fax problems ...........................................................................................................................	141
The fax test failed ............................................................................................................	141
The "Fax Hardware Test" failed ......................................................................	141

ENWW ix