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HP Pro 8615, Pro 8630 Solve printer problems, TIP:, Contact HP, Paper-feedproblems, Printhead alignment fails, Paper is not picked up from a tray

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Solve printer problems

This section contains the following topics:

●The printer shuts down unexpectedly

●Printhead alignment fails

●Paper-feed problems

●The printer cannot read the memory device

The printer shuts down unexpectedlyCheck the power and power connections

●Make sure the printer's power cord is connected firmly to a functioning power outlet.

Check the Schedule on and off feature

●The printer's Schedule On and Off feature will turn off the printer at the time you set.

Check if you enable the Schedule On and Off feature. For more information, see Manage Power on page 5.

Printhead alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly and the print quality is poor, you might need to clean the printhead. To clean the printhead, see Clean the printhead on page 155.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

Paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.

Paper is not picked up from a tray

●Make sure paper is loaded in the tray. For more information, see Load paper on page 23. Fan the paper before loading.

●Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack.

●Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

ENWW	Solve printer problems 129

Contents

Page Page Page Page Page Page Table of contents Page Page Page Page Page Page Page Page Page 1How do I Page 2Get started Accessibility HP EcoSolutions (HP and the Environment) Page Understand the printer parts Printing supplies area Back view Use the printer control panel Change printer settings TIP: To change settings for a function To change the printer settings Setup Menu Setup HP Digital Solutions HP Digital Filing HP Digital Fax For all HP Digital Solutions ●A network connection ●The HP software An active network connection ●An existing Windows (SMB) shared folder Set up HP Digital Filing Launch embedded web server when finished Finish To set up Scan to Network Folder from the printer software (OS X) Scan to Network Folder Scan Settings To set up the outgoing email profile from the printer software (Windows) Scan to E-mail Wizard To set up the outgoing email profile from the printer software (OS X) Set up HP Digital Fax Use HP Scan to Network Folder Use Scan to Email Use HP Digital Fax Near field communication (NFC) Paper basics Business documents ●HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt ●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy ●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt Everyday printing Shop for Products and Services Tips for selecting and using paper Load paper Load envelopes Load cards and photo paper Page Load an original on the scanner glass Load an original in the document feeder Insert a USB flash drive Set up and use accessories To load paper in Tray Work with trays Default Tray: Tray Lock: Page To turn on automatic selection of tray or paper source (OS X) File Print OS X OS X Lion Maintain the printer Clean the automatic document feeder To clean the rollers or separator pad Update the printer Open the HP printer software (Windows) Turn the printer off Restore defaults Page 3Print Print documents Print on envelopes Paper Type/Quality Plain Paper Print photos Orientation Paper Type ●Quality: Best or Maximum dpi Color Options Photo Fix Print using the maximum dpi Print on both sides (duplexing) Tips for print success Borderless Printing Preserve Layout HP Real Life Technologies Booklet Booklet-LeftBinding Notes Page 4Copy and scan Copy Page Scan Scan to a computer Scan to a memory device To scan using Webscan Security Administrator Settings Webscan Scanning documents as editable text To scan documents as editable text (OS X) Guidelines for scanning documents as editable text ●Make sure the scanner glass or ADF window is clean ●Make sure the document is loaded correctly ●Make sure the text on the document is clear Page 5Fax Send a fax Send a standard fax from the computer To send a standard fax from the computer (Windows) Name “fax” Send Fax To send a fax manually from an extension phone Send a fax using monitor dialing To send a fax using monitor dialing from the printer control panel 3.Touch Black or Color Fax from scanner glass Send a fax from memory To send a fax from memory Send a fax to multiple recipients To send a fax to multiple recipients using group speed dial Group Speed Dial Select Speed Dial 6.Touch Start Fax Busy Redial Receive a fax Set up backup fax To set backup fax from the printer control panel 4.Touch Backup Fax Reception Reprint received faxes from memory To reprint faxes in memory from the printer control panel 5.Touch Reprint Faxes in Memory Forward faxes to another number To forward faxes from the printer control panel 4.Touch Fax Forwarding On (Print and Forward) Add numbers to the junk fax list Remove numbers from the junk fax list Print a Junk Fax Report HP Digital Fax requirements Activate HP Digital Fax Modify HP Digital Fax settings To modify settings from the HP printer software (OS X) Turn off HP Digital Fax 3.Touch Basic Fax Setup and then touch HP Digital Fax 4.Touch Disable HP Digital Fax Set up speed-dialentries Set up and change group speed-dialentries To set up group speed-dialentries To change group speed-dialentries Fax Setup Speed Dial Setup 2.Touch Fax Setup, and then touch Speed Dial Setup Delete Speed Dial Print a list of speed-dialentries 3.Touch Fax Setup, and then touch Speed Dial Setup 4.Touch Print Speed Dial List Change fax settings Set the number of rings before answering To set the number of rings before answering 3.Touch Rings to Answer Change the answer ring pattern for distinctive ring All Rings Ring Pattern Detection Set the dial type Tone To set the dial type 3.Touch Dial Type To set the fax speed 3.Touch Fax Speed Set the fax sound volume To set the fax sound volume 3.Touch Fax Sound Volume Fax and digital phone services Fax over Internet Protocol Fax reports To include an image of the fax on the report 4.Touch On (Fax Send) or On (Send and Receive) 5.Touch Fax Confirmation with image Print fax error reports To set the printer to print fax error reports automatically To clear the fax log Fax Tools 3.Touch Clear Fax Log Print the details of the last fax transaction To print the Last Fax Transaction report Page 6Web Services What are Web Services Set up Web Services Set up Web Services using the HP printer software To set up Web Services (Windows) ePrint Setup a.Touch Enter Proxy To set up Web Services (OS X) Use Web Services Print using HP ePrint Find the printer's email address Turn off HP ePrint Use print apps Manage print apps Turn off print apps Remove Web Services Page 7Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges Page Order ink cartridges Store printing supplies Anonymous usage information storage Page 8Network setup Set up the printer for wireless communication Change from an Ethernet connection to a wireless connection Change from a USB connection to a wireless connection Test the wireless connection Turn on or off the wireless capability of the printer Change network settings Manual ●IP ●Subnet Mask ●Default Gateway ●DNS Address Change from a wireless connection to a USB or Ethernet connection Use HP wireless direct Print from a wireless-capablemobile device HP-Print-**-Officejet Pro Print from a wireless-capablecomputer To print from a wireless-capablecomputer (Windows) To print from a wireless-capablecomputer (OS X) Add 9Printer management tools Toolbox (Windows) HP Utility (OS X) Embedded web server Page Page 10 Solve a problem HP support Before you call Phone support period Support phone numbers After the phone support period Get help from the printer control panel Understand printer reports Ink Delivery System Information: Additional Assistance: Network configuration page To print the network configuration page 2.Touch Print Reports and then touch Network Configuration Page General Information: 802.3 Wired: 802.11 Wireless: Wireless Direct: Miscellaneous: Port LPD Bonjour Solve printer problems Pages are skewing Multiple pages are being picked up The printer cannot read the memory device Solve printing problems Print quality troubleshooting To print a print quality report b.Touch Print Reports c.Touch Print Quality Report Page Solve copy problems ●Horizontal grainy or white bands in light-grayto medium-grayareas Solve scan problems ●Check the settings Text cannot be edited Printer Setup & Software Add more software Customize Software Selections Scanned image quality is poor ●Text or images on the back of a two-sidedoriginal appear in the scan ●The scanned image is skewed (crooked) ●The scanned image shows blots, lines, vertical white stripes, or other defects ●Size is reduced Unable to scan to email Solve fax problems The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The display always shows Phone Off Hook The printer is having problems sending and receiving faxes Page The printer cannot receive faxes, but can send faxes Distinctive Ring The printer cannot send faxes, but can receive faxes Solve HP ePrint and HP Printables problems Solve network problems Step 1: Make sure the Wireless (802.11) light is turned on Step 2: Make sure the computer is connected to the wireless network Step 3: Run the wireless test Step 4: Restart components of the wireless network Solve printer management problems Page Printhead maintenance To clean the printhead from HP Utility (OS X) 3.In the Information And Support section, click Clean Printheads Clean To clean the printhead from the embedded web server (EWS) Print Quality Toolbox To align the printhead from the embedded web server (EWS) Align Printer Calibrate the linefeed To calibrate the linefeed from the control panel Calibrate Linefeed Page Clear jams Clear paper jams in the automatic document feeder Avoid paper jams Clear the print carriage ATechnical information Warranty information Specifications Output tray capacity Paper size and weights Print specifications Copy specifications Scan specifications Fax specifications HP Digital Fax Specifications Cartridge yield Acoustic emission specifications Product Support & Troubleshooting Page Regulatory information Page Page Page Products with external AC Adapters Products with wireless functionality European telephone network declaration (Modem/Fax) Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan Environmental product stewardship program Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users Power consumption Chemical substances Page Page BAdditional fax setup Set up faxing (parallel phone systems) Select the correct fax setup for your home or office Case A: Separate fax line (no voice calls received) B-1 To set up the printer with a separate fax line Case B: Set up the printer with DSL B-2 To set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line B-3 To set up the printer with a distinctive ring service Case E: Shared voice/fax line B-4 To set up the printer with a shared voice/fax line Case F: Shared voice/fax line with voice mail B-5 To set up the printer with voice mail Case G: Fax line shared with computer modem (no voice calls received) Set up the printer with a computer dial-upmodem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-upmodem Shared voice/fax with computer DSL/ADSL modem B-10 Case I: Shared voice/fax line with answering machine B-11 To set up the printer with a shared voice/fax line with answering machine Shared voice/fax line with computer dial-upmodem and answering machine B-12 Shared voice/fax line with computer DSL/ADSL modem and answering machine B-14 Case K: Shared voice/fax line with computer dial-upmodem and voice mail B-15 B-16 Page Serial-typefax setup Test fax setup CErrors (Windows) Page Fax memory full Unable to communicate with printer Low on ink Printhead Problem Ink Cartridge Problem Replace the ink cartridge Incompatible older generation cartridge installed Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Printer supply upgrade successful Printer supply upgrade problem Non-HPink cartridges installed Using Genuine HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Do not use SETUP cartridges Not enough ink at startup Use black ink only Use color ink only Incompatible ink cartridges Ink sensor failure Ink sensor warning Problem with printer preparation Color cartridge out of ink Black cartridge out of ink Automatic document feeder cover open Problem with ink system Page Index