HP Remote Manageability and Graphics/USB Cards manual Troubleshooting the A6869B VGA/USB PCI Card

3 Troubleshooting the A6869B VGA/USB PCI Card

The following provides some troubleshooting solutions.

Problem	Solutions
Black Screen. No text displayed.	Hardware problem.
	• Must have supported power enabled.
	• Must have a functional VGA/USB PCI card.
	• Must have a functional PCI slot. Select another slot on
	same partition/backplane.
	• Must have the VGA/USB PCI card firmly seated in PCI
	backplane slot.
	• Must have a supported monitor.
	• Must have verified cable connections to VGA/USB PCI
	card.
Display unreadable.	• Ensure system FW supports the VGA/USB PCI card.
	• Ensure graphics resolution is compatible and set
	correctly.

NOTE: Both the HP rx7640 8-socket server and the HP rx8640 16-socket server always have at least one Core I/O card (factory installed in IO Chassis 1 for the rx7640, and in IO Chassis 0 for the rx8640).

For an rx7640 with only one Core I/O and one A6869B card, the A6869B card must be installed in IO chassis 1, and for for an rx8640 with only one Core I/O and one A6869B card, the A6869B card must be installed in IO chassis 0.

The following are examples of unsupported configurations.

Server	Configuration	Result	Workaround
rx7640	Only one Core I/O installed IO	Windows® will not boot with	Move the A6869B card to IO
	Chassis 1 and an A6869B card	this unsupported configuration.	Chassis 1.
	installed in IO Chassis 0.
rx8640	Only one Core I/O installed IO	Windows® will not boot with	Move the A6869B card to IO
	Chassis 0 and an A6869B card	this unsupported configuration.	Chassis 0.
	installed in IO Chassis 1.

NOTE: If you have an rx7640 or an rx8640 with two Core I/O cards, you may install the A6869B card in either IO Chassis (only one A6869B card per partition).

8Troubleshooting the A6869B VGA/USB PCI Card