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QuickSpecs
HP Smart Array P411 Controller
Service and Support
Optional HP Care Pack Services that will enhance your HP product experience
Optional Services | |
| As an alternative to our recommended support level, for customers who need committed |
| server hardware. |
| Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the |
| system to help return the hardware to operating condition within 6 or 24 hours of the initial service |
| request to the HP Global Solution Center. |
|
3-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need access to responsive 24x7 hardware and software support plus software updates on HP and selected third party products:
For a higher return on your server and storage technology, our
| HP Proactive Select Service |
| Customer needs on demand access to consulting, technical proactive services and education courses |
| Provides a flexible way to purchase HP |
| Proactive Select Service Credits when you purchase your hardware and then use the credits over the next |
| 12 months. |
| |
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eSupport | HP eSupport is a portfolio of |
| environment - from the desktop to the data center. |
| Support Portal |
| The HP support portal provides |
| manage the daily operations of your IT environment. |
| Features include: |
Access to
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support
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