A Troubleshooting
Windows MultiPoint is unable to display the monitor's native or recommended resolutions for some larger monitors.
Cause | Solution |
The MultiSeat zero client has a lower maximum resolution than some larger monitors can display.
The maximum resolution supported by the t200 Zero Client is 2048 x 1152.
Switching from USB to PS/2 mouse or keyboard (and vice versa) requires the stations to be remapped.
Cause | Solution |
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The MultiPoint operating system stores the previous mapping | Use the Remap all stations feature in the MultiPoint |
of keyboards and mice to each display, and it attempts to | Manager when changing keyboard or mouse configurations |
continue to use that mapping. | in any way. |
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The host USB mouse has failed on some USB ports after
Cause | Solution |
Not all pairs of USB ports on the host PC can be used for a USB keyboard and mouse.
HP highly recommends using a PS/2 keyboard and a PS/2 mouse on the host PC.
WMSReserved and SRCShell user accounts are found.
Cause | Solution |
These user accounts exist on purpose.
These user accounts are a critical part of the Windows MultiPoint 2011 operating system and should not be deleted or tampered with.
Auto-Logon did not work properly.
Cause | Solution |
The MP2011
Set a password on the user account.
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