CD and DVD Drives

Symptom

Possible solution

 

 

The CD or DVD drive cannot

Ensure the disc is inserted with the label facing up and centered in the tray.

read a disc, or it takes too

 

Wait at least 30 seconds for the drive to determine the type of media.

long to start.

 

 

Clean the disc with a disc cleaning kit, available from most computer stores.

 

 

 

The driver may be corrupted or outdated. For detailed information about

 

restoring and updating drivers, see “Updating Drivers” on page 22.

 

 

I cannot remove a CD or DVD.

Turn on your computer, and press the Eject button nearest the drive to open

 

the tray.

 

If you suspect a problem with the Eject button itself:

 

1 Click the Windows Start Button and then Computer.

 

2 Right-click the CD or DVD drive you want to open.

 

3 Select Eject from the menu.

 

 

My mini-CD disc is falling

On all Slimline computers, the CD/DVD drive is installed in a vertical position.

down inside the computer.

Standard-sized CDs and DVDs can fit into the drive vertically; however if you

 

are using a mini-disc, you must first place the computer on its side before you

 

insert the mini-disc.

 

1 Face the front of the computer and lay the computer down on its right side.

 

2 Press the Eject button to open the CD/DVD tray.

 

3 Place the mini-disc into the recess inside the tray, and press the Eject button

 

again to close it.

 

 

I cannot create (record)

Ensure the disc is inserted with the label facing up and centered in the tray.

a disc.

 

Verify that you are using the correct disc type (media) for the drive. Try a

 

 

different brand of disc.

 

 

 

Ensure the disc is clean and undamaged. If recording stopped during a

 

recording session, the disc may be damaged; use a different disc.

 

 

 

Use the correct type of disc for the type of files you are recording.

 

 

 

When using a CD-R disc, ensure it is blank if recording music, and that it is

 

blank or appendable (with space to add more data files) if recording data.

 

 

 

Verify that you are using the correct disc type when you make a copy of a disc.

 

Some recording programs can record only to the same disc type as the source.

 

For example, you can record a DVD only to a DVD+R/-R or a DVD+RW/-RW

 

disc, and you can record a CD only to a CD-R or a CD-RW disc.

 

 

 

Ensure that the disc is in the correct drive, and that you specify the same drive

 

in the CD or DVD recording software.

 

 

Troubleshooting Computer Problems 7

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HP SR5355AP, SR5350F, SR5218HK, SR5218CF, SR5223WM manual CD and DVD Drives, Click the Windows Start Button and then Computer
Page 10 Page 12

SR5333HK, SR5302FH, SR5214X, SR5275AP, SR5278CF specifications

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