A
Hardware Installation
Symptom | Possible solution |
|
|
A new device is not | Install the device driver from the CD provided with the device, or download |
recognized as part of the | and install the driver from the device manufacturer’s Web site. |
system. | You may need an updated driver for Windows Vista. Contact the device |
| |
| vendor directly for an update. |
| For HP peripherals, visit the HP Web site. For details, refer to the Limited |
| Warranty and Support Guide for details. |
|
|
| Ensure that all cables are properly and securely connected and that the pins in |
| the cable or connector are not bent. |
|
|
| Turn off the computer, turn on the external device, and then turn on the |
| computer to integrate the device with the computer. |
|
|
| Restart the computer, and follow the instructions for accepting the changes. |
|
|
| Disable the automatic settings in the operating system for the card, and choose |
| a basic configuration that does not cause a resource conflict. |
| You can also reconfigure or disable devices to resolve the resource conflict. |
|
|
A new device does not work. | To install or uninstall a device driver, you must be logged in |
| with administrative privileges. If you need to switch users, |
| click the Windows Start Button, click the Arrow button |
| next to the Lock button, and then click Switch User. Choose a user with |
| administrative privileges. |
|
|
Troubleshooting Computer Problems 11