Technical Support FAQs

Technical Support FAQs (Frequently Asked Questions)

Problem & Question

Possible Solutions

 

 

Power LED is not on.

y Make sure the Power button is on and the power cord is properly

 

connected to a grounded power outlet and to the monitor.

 

 

No Plug & Play.

y In order for the Plug & Play feature of the monitor to work, you need a

 

Plug & Play compatible computer and video card. Check with your

 

computer manufacturer.

 

y Check the monitor’s video cable and make sure none of the pins are

 

bent.

 

y Make sure the HP monitor drivers are installed (HP monitor drivers are

 

available at: http://www.hp.com/support)

 

 

Picture is fuzzy and has ghosting

y Adjust the contrast and brightness controls.

shadowing problem.

y Make sure you are not using an extension cable or switch box. We

 

recommend plugging the monitor directly into the video card output

 

connector on the back of your computer.

 

y For VGA input, the auto-adjustment function may fix this problem.

 

 

Picture bounces, flickers or wave

y Move electrical devices that may cause electrical interference as far

pattern is present in the picture.

away from the monitor as possible.

 

y Use the maximum refresh rate your monitor is capable of at the

 

resolution you are using.

 

 

Monitor is stuck in “Active Off-Mode”.

y The computer power switch should be in the on position.

 

y The computer video card should be snugly seated in its slot.

 

y Make sure the monitor’s video cable is properly connected to the

 

computer.

 

y Inspect the monitor’s video cable and make sure none of the pins are

 

bent.

 

y Make sure your computer is operational by hitting the Caps Lock key

 

on the keyboard while observing the Caps Lock LED. The LED should

 

either turn on or off after hitting the Caps Lock key.

 

 

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