Advanced menu .................................................................................................................
141
Tools menu ........................................................................................................................
13 Software Updates and Recovery
Software updates ................................................................................................................................
143
HP Software Update ..........................................................................................................
Software updates and the HP Web site .............................................................................
144
Accessing computer information .......................................................................
Downloading a BIOS update .............................................................................
145
Installing a BIOS update ...................................................................................
146
Downloading and installing other software .......................................................
147
System recovery .................................................................................................................................
148
Safeguarding your information ...........................................................................................
Using System Restore .......................................................................................................
Creating a restore point .....................................................................................
Restoring to a restore point ...............................................................................
149
Reinstalling applications ....................................................................................................
Reinstalling applications from the hard drive ....................................................
Reinstalling applications from discs ..................................................................
Repairing the operating system .........................................................................................
150
Reinstalling the operating system ......................................................................................
151
Back up your system .........................................................................................
Reinstall the operating system ..........................................................................
152
Reinstalling device drivers and other software ..................................................................
153
Update reinstalled software ..............................................................................
14
Routine Care
Hardware maintenance ......................................................................................................................
155
Battery pack .......................................................................................................................
156
Disposing of a used battery pack ......................................................................................
TouchPad and keyboard ....................................................................................................
157
Display ...............................................................................................................................
Drives .................................................................................................................................
158
Using Disk Defragmenter ..................................................................................
Using Disk Cleanup ...........................................................................................
Regular tune-ups ................................................................................................................................
159
Traveling and shipping .......................................................................................................................
160
15
Troubleshooting
Quick checklist ....................................................................................................................................
161
The computer will not start up. ...........................................................................................
The computer screen is blank. ...........................................................................................
162
The software is functioning abnormally. ............................................................................
The computer is turned on, but is not responding. ............................................................
163
The computer is extremely warm. .....................................................................................
An external device is not working. .....................................................................................
The computer cannot connect to a wireless local area network (WLAN). ........................
164
Customer Care ...................................................................................................................................
165
Preparing to contact Customer Care .................................................................................
viii
ENWW