Advanced menu .................................................................................................................

141

 

Tools menu ........................................................................................................................

141

13 Software Updates and Recovery

 

 

Software updates ................................................................................................................................

143

 

HP Software Update ..........................................................................................................

143

 

Software updates and the HP Web site .............................................................................

144

 

Accessing computer information .......................................................................

144

 

Downloading a BIOS update .............................................................................

145

 

Installing a BIOS update ...................................................................................

146

 

Downloading and installing other software .......................................................

147

 

System recovery .................................................................................................................................

148

 

Safeguarding your information ...........................................................................................

148

 

Using System Restore .......................................................................................................

148

 

Creating a restore point .....................................................................................

148

 

Restoring to a restore point ...............................................................................

149

 

Reinstalling applications ....................................................................................................

149

 

Reinstalling applications from the hard drive ....................................................

149

 

Reinstalling applications from discs ..................................................................

149

 

Repairing the operating system .........................................................................................

150

 

Reinstalling the operating system ......................................................................................

151

 

Back up your system .........................................................................................

151

 

Reinstall the operating system ..........................................................................

152

 

Reinstalling device drivers and other software ..................................................................

153

 

Update reinstalled software ..............................................................................

153

14

Routine Care

 

 

Hardware maintenance ......................................................................................................................

155

 

Battery pack .......................................................................................................................

156

 

Disposing of a used battery pack ......................................................................................

156

 

TouchPad and keyboard ....................................................................................................

157

 

Display ...............................................................................................................................

157

 

Drives .................................................................................................................................

158

 

Using Disk Defragmenter ..................................................................................

158

 

Using Disk Cleanup ...........................................................................................

158

 

Regular tune-ups ................................................................................................................................

159

 

Traveling and shipping .......................................................................................................................

160

15

Troubleshooting

 

 

Quick checklist ....................................................................................................................................

161

 

The computer will not start up. ...........................................................................................

161

 

The computer screen is blank. ...........................................................................................

162

 

The software is functioning abnormally. ............................................................................

162

 

The computer is turned on, but is not responding. ............................................................

163

 

The computer is extremely warm. .....................................................................................

163

 

An external device is not working. .....................................................................................

163

 

The computer cannot connect to a wireless local area network (WLAN). ........................

164

 

Customer Care ...................................................................................................................................

165

 

Preparing to contact Customer Care .................................................................................

165

viii

ENWW