Troubleshooting

The Media Center Extender might display an error code on screen such as the following picture:

If this screen appears, the number in the triangle on the lower-left corner will be a 1, 2, 3, or 4. Use the following table to determine what the error means and action you need to take to correct the error.

Error

 

 

Code

Error

Action Required

1

The Media Center Extender is defective and must

Contact HP to determine how to return the Media

 

be returned for repair.

Center Extender.

2

The Media Center Extender software is either

Contact HP for information about restoring your

 

damaged or missing and must be restored.

Media Center Extender software.

3

The Media Center Extender software update is

Contact HP for more information about updating

 

incorrect or the HP Media Center PC or HP Digital

the Media Center Extender software.

 

Entertainment Center is not ready to upgrade.

 

4

There is a problem with the Media Center Ethernet

Make sure the Ethernet cable is properly installed

 

connection or the Ethernet cable is defective.

or replace the Ethernet cable with another one.

Update and Restore

You should update the Media Center Extender only if you are absolutely sure you should do so. If you are having problems with your Media Center Extender and believe you need an update, contact HP for more information.

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