Troubleshooting

Table 2-3

External Device Problems and Solutions

Problem

Possible Cause

Solution

 

 

 

The print driver was

The wrong print

1. Select Start >

successfully installed,

processor may be

 

Printers and Faxes.

but I am unable to print.

selected.

2.

Right-click the

 

 

 

 

 

printer icon and click

 

 

 

Properties.

 

 

3.

Click the Advanced

 

 

 

tab and click Print

 

 

 

Processor.

 

 

4.

Change the print

 

 

 

processor to

 

 

 

WINPRINT.

 

 

5.

Click OK.

A new device is not recognized as part of the system.

The computer may be properly aligned, but is not fully seated or docked in the expansion base.

Lift the computer away from the expansion base. Then realign the computer visual alignment indicator with the indicator on the expansion base, and reconnect the computer. Be sure that the computer is properly aligned and seated, and fully docked by gently pressing down on the computer until you hear a click. If accessories are attached, they should now be recognized by the system.

2–4

Maintenance and Service Guide