Parallel and USB Problems

If a USB mouse doesn’t work

•Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.

•Make sure the mouse is securely connected to the USB port.

•Put the notebook on standby, then resume.

•Restart the notebook.

•Check the mouse settings in Control Panel.

•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus Controllers.

If a USB modem doesn’t work properly

•See “Modem Problems” on page 21.

•Make sure the modem is securely connected to the USB port.

•Use the modem troubleshooter (under Networking problems) in Windows Help and Support.

•Check the modem settings in Control Panel.

•Disable the internal modem:

1.Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager.

2.Double-click Modem to list the current modem devices.

3.Double-click the internal modem, then select the option to disable the modem.

•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers.

If the parallel port is not working

•Make sure the port connection is secure.

•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports (COM & LPT).

•Test the port with the e-DiagTools diagnostics—see “Using the e-DiagTools Diagnostic Tests” on page 29.

If the USB port is not working

•Contact the vendor of the peripheral device and check the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.

•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus controllers.

•Test the USB port with the e-DiagTools diagnostics— see “Using the e-DiagTools Diagnostic Tests” on page 29.

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Troubleshooting and Diagnostics

ze1000 Series Troubleshooting and Self-Repair Guide