Contents

 

Technology Codes...........................................................................................................................

iii

Product Information .........................................................................................................

7

Notebook Features ...........................................................................................................................

7

Operating the Notebook .................................................................................................................

10

Turning the Notebook On and Off ..........................................................................................

10

Resetting the Notebook ...........................................................................................................

11

Changing the Boot Device ......................................................................................................

11

Hardware Specifications ................................................................................................................

12

Technology Code JB ...............................................................................................................

12

Troubleshooting and Diagnostics...................................................................................

15

Audio Problems.......................................................................................................................

15

CD and DVD Problems...........................................................................................................

16

Display Problems ....................................................................................................................

17

Floppy Disk Drive Problems...................................................................................................

18

Hard Disk Drive Problems ......................................................................................................

18

Heat Problems .........................................................................................................................

19

Keyboard, Touch Pad, and Mouse Problems ..........................................................................

19

LAN Problems.........................................................................................................................

20

Memory Problems ...................................................................................................................

21

Modem Problems ....................................................................................................................

21

One-Touch Button Problems...................................................................................................

23

Parallel and USB Problems .....................................................................................................

24

PC Card (PCMCIA) Problems ................................................................................................

25

Performance Problems ............................................................................................................

25

Power and Battery Problems ...................................................................................................

26

Printing Problems....................................................................................................................

27

Startup Problems .....................................................................................................................

27

Standby and Resume Problems ...............................................................................................

28

Using the e-DiagTools Diagnostic Tests........................................................................................

29

Using the BIOS Configuration Utility............................................................................................

30

Reinstalling and Updating Software..............................................................................

33

Recovering the Factory Software Installation ................................................................................

33

Updating the Notebook BIOS ........................................................................................................

34

Updating the Windows Drivers......................................................................................................

34

Removing and Replacing Parts......................................................................................

35

Removing the Battery ....................................................................................................................

36

Removing the Hard Disk Drive......................................................................................................

37

Removing an SDRAM Module......................................................................................................

39

Replacing Small Parts and Accessories..........................................................................................

41

Reference Information....................................................................................................

43

Password Removal Policy..............................................................................................................

43

Hewlett-Packard Display Quality Statement..................................................................................

43

iv

ze1000 Series Troubleshooting and Self-Repair Guide