Appendix | 181
A.3 Troubleshooting

If you encounter any problems with your device, consult the following

guide and try to solve these problems. If you are still having problems

after reviewing these solutions, please contact your service provider.

Power & Battery

Problem
Solutions
I can not turn on
my device.
• Soft reset the device with the Stylus.
• Connect your device to the AC adapter and check
LED indicator whether device is charging. Possibly
the battery is drained off.
My device keeps
turning itself off.
Your device is designed by default to turn itself off if
not used for 3 minutes. This period can be adjusted to
a maximum of 5 minutes. Refer to the Power setting in
the manual for more information.
My device’s date
& time reset to
factory default if I
have removed or
replaced battery.
Always re-attache the battery immediately during
replacement. The data will lose if the battery is
removed for a long time.
Why my device
power reduce
faster than my
friend’s?
Battery consumption varies from user to user due to
the way it is being used. Devices set under specific
identical test conditions may be compared objectively.

ActiveSync

Problem
Solutions
ActiveSync
operation cannot
be performed or
connected.
• Make sure you have correctly installed the ActiveSync
software found on the Companion CD that came with
your device, and followed the instructions accordingly.
Restart your device or/and PC and try again.
• DO NOT plug in the USB cable before loading
ActiveSync.