182 | Appendix

Problem
Solutions
Make sure the ActiveSync cradle/cable is connected
securely.
On you PC, make sure the Connection Settings are
correctly selected in File > Connection Settings of
Microsoft ActiveSync.
ActiveSync is
connected, but I
can not transfer
data.
Make sure your have established a Partnership with
the PC, and check Tools > Options of Microsoft
ActiveSync on your PC, to see if the information type
you want has been selected for synchronizing. For
more information, refer to Chapter 4.
Display & Sound
Problem
Solutions
Screen freezes or
no response.
Soft reset your device by pressing Reset button with
the Stylus.
My device doesn’t
make any sound.
Check the Sounds settings by tapping Start >
Settings > Personal tab >Sound & Notifications.
Check the Volume Control, the speaker may be
muted.
What type of
extension files
can set up for
Alarm tone?
The format is *.wav, and should be located under
\Windows.
My device’s sound
only can be heard
from the headset.
Make sure the jack is clean and free from foreign
particle.
Re-insert the headset plug into the Audio Jack and
then unplug it may help sometimes.
Make sure the headset is supplied with the device.