FAQs
What can I do if the WLAN of the HG552a1 is not encrypted and the computer cannot access the WLAN?
Step 1 Delete the settings of wireless network connections from your computer.
Take a computer that runs Windows XP as an example. To delete the settings of wireless network connections, do as follows:
1.In the Control Panel window,
2.In the Network Connections window,
3.In the Wireless Network Connection Properties dialog box, click the Wireless Networks tab.
4.In the Preferred Networks group box, select the latest wireless network connection saved on your computer. Then click Remove.
5.Delete all the other wireless network connections from the Preferred Networks group box.
6.Click OK.
Step 2 Create a wireless network connection that is not encrypted.
Is there any restriction on the number of the computers that access a WLAN through wireless network adapters?
Theoretically, the HG552a1 supports hundreds of concurrent computers that access the Internet through wireless network adapters. In practical applications, for the purposes of the high performance of a wireless network, the number of the concurrent computers that connect to the HG552a1 should not exceed five.
What can I do if I cannot access the HG552a1 configuration page?
Step 1 See the answer to 0"What can I do if I cannot visit Web sites through the HG552a1?" and ensure that the power supply of the HG552a1 works properly and that the telephone lines and network cables of the HG552a1 are properly connected.
Step 2 Check the IP address of your computer and ensure that this IP address is in the same network segment as the LAN IP address of the HG552a1.
Step 3 Ensure that your Web browser does not use a proxy server.
Step 4 Ensure that you have entered the correct user name and user password that are used for accessing the HG552a1 configuration page.
Step 5 If the problem persists, restore the default settings of the HG552a1.
What can I do if Web pages often cannot be displayed during Web page browsing and can be displayed after the HG552a1 is restarted?
Step 1 Ensure that the HG552a1 and other devices such as telephones or fax machines are connected to the telephone line through a splitter.
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