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Error message | Possible causes | What to do |
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No or bad signal | The satellite dish is not pointing at | Adjust dish alignment. |
| the satellite. |
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| Signal is too weak. | Increase the LNB voltage or connect a |
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| signal amplifier. |
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| Satellite dish is too small. | Change to a larger dish. |
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| Problem with LNB. | Change the LNB. |
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| Wrong antenna setting. | Set the antenna correctly. |
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The channel is | The channel has a signal, but no | Confirm if the channel is currently on air. |
scrambled or not | audio or video is provided. |
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available. |
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| The channel has not been deleted | Remove the channel from the channel list |
| by broadcasting company. | and check for new transponder details. |
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| The channel is for data | The channel cannot be viewed with the |
| broadcasting. | appropriate model that supports data |
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| channels. |
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| Smartcard is not plugged in. | Insert Smartcard. |
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| Wrong Smartcard is in use. | Insert the appropriate Smartcard for the |
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| channel(s) you wish to view. |
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| Smartcard is not plugged in | Reinsert Smartcard; ensure that it is |
| correctly. | inserted correctly. |
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| Smartcard is damaged. | Contact your Smartcard retailer or |
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| channel broadcaster for a Smartcard |
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| replacement. |
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Audio not | The channel has a video signal, | Press the audio button on your remote |
available. | but no audio is provided. | control to confirm that the channel has |
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| audio options. |
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Short LNB | LNB cable is short. | Replace LNB Cable. |
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| LNB is internally short. | Replace LNB. |
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| LNB In port is inserted by alien | Remove the alien substance and contact |
| substance or damaged. | local service center in case damage has |
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| occurred. |
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