Appendix D. Product warranty and support informationWarranty information
This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Machine - IBM 32X/10X/40X/16X MAX CD-RW/DVD-ROM Combination Drive
Warranty period - One year
Service and support
The following information describes the technical support that is available for
your product, during the warranty period or throughout the life of the
product. Refer to your IBM Statement of Limited Warranty for a full
explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Website at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty,Frequently Asked
Questions (FAQ), and links to Product Support Webpages. The IBM Statement
of Limited Warranty is available fromthis Web site in 29 languages in Portable
Document Format (PDF).
Online technical support
Online technical support is available during the life of your product through
the Personal Computing Support Web site at
http://www.ibm.com/pc/support/.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
© Copyright IBM Corp. 2002 D-1