IBM 525 manual IBM Electronic Services, Terms and conditions, Security, auditability, and control

For additional product information and country-specific phone numbers, visit

http://www.ibm.com/storage/media

Security, auditability, and control

System i uses the security and auditability features of IBM i5/OS. Use of these facilities is optional. The security measures supplied by i5/OS are designed to reduce the risk of users changing or destroying data resources, but do not prevent it. The i5/OS security features include the use of passwords, a security option to limit a user to only functions provided by customer-designed menus, and a security option to limit read/write access for files, libraries, and folders during normal operations. To achieve increased security, the i5/OS controls should be combined with physical security, division of duties, and other appropriate measures. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to put you on the road to higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

Terms and conditions

IBM credit corporation financing: Yes

Warranty period: One year

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer replaceable unit (CRU) service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 15 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

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