Machine Exchange Service: IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine
if IBM does not receive the failed machine within 15 days of your receipt of the replacement.
Under certain conditions, IBM repairs selected
IBM Service provides hardware problem determination on
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other
Warranty service upgrades
Usage plan machine
No
IBM hourly service rate classification
Three
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
Maintenance service offerings
This machine is eligible under terms and conditions of the IBM ServiceSuiteTM, the IBM Enterprise Service Agreement (ESA), or under the IBM Maintenance Agreement. Consult your IBM representative for details.
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.
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