site same-day response service, IBM will replace a Tier 1 CRU at your request, at no additional charge.
Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
•DASD Drive
•DVD Drive
•Dedicated Ethernet
•Fan Air Baffle
•Fan
•All PCI Adapters
•Power Supply
•Adapter - GX ++
•Line/power cord
•Keyboard
•Mouse
•External cables
•Display
•Operator Panel
•TOD Battery
•Memory DIMMs
•Processor VRM
•SAS Conduit Cable
•USB Tape Drive/Cable
•USB Tape Drive
•Interlock Switch
•RAID Aux. Cache Battery Card
•RAID AUX Cache Card
On-site Service: IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
•IBM onsite Repair Limited, 9 hours per day, Monday through Friday, excluding public or national holidays, next-business-day response, Latest Call Registration 15:00.
Non-IBM parts support
Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
