TROUBLESHOOTING
Use this section to solve hardware problems during or after installation. If your problem is not in the table or if you need help solving the problem call your IBM technical support representative.
INSTALLATION PROBLEMS
Use this section to solve installation problems.
SYMPTOM Hardware conflict messages displayed
SOLUTION There is a conflict between your adapter settings and your operating system. Run CONFIG.EXE to analyze the conflicts, or refer to "Specifications" for the configuration defaults.
SYMPTOM Internal read error during installation
SOLUTION Ensure you are not running the Norton Antivirus program while installing the Multimedia Modem Plus.
SYMPTOM COM Port conflict detected but no other device is using the port
SOLUTION Your operating system is using the specified COM Port. See your computer operations manual for instructions on disabling the port. Disable the port from a configuration or BIOS setup program that can be accessed when your turn on or restart your computer.
If the conflicting port is a printer port and you do not have a printer attached to that port, accept the port setting by closing the configuration program and using the configuration with the failed COM Port test.
SYMPTOM Sounds do not play or the system hangs
SOLUTION If your computer has
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