Problem solving
Computer problems can be caused by hardware, software, or user error. The
information in this section might be useful to help you solve problems or to gather
helpful information you can pass on to a service technician. You might also need to
refer to your computer, operating-system, or sound-adapter publications.
Review the following list for any problem descriptions that might fit your
situation.
You cannot eject a disc.
Take the following actions after ensuring that the drive is not in the process of
reading a disc:
1. Eject the CD through software.
2. Use the Eject button.
3. Turn off the computer. Wait 45 seconds; then turn on the computer and try
using the Eject button again.
4. If other methods do not work, use the manual-eject hole, using instructions
given in “Manually ejecting a disc” on page 2-2.
You cannot read from a disc.
Ensure that the disc you are trying to read is not scratched or dirty. See “Handling
and caring for a disc” on page 2-1 for tips on cleaning a disc.
Further problem solving information may be found using the Personal Computing
Support Web site at www-3.ibm.com/pc/support/site.wss/, and searching on
″Troubleshooting DVD drive issues.″