Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.

Country or Region

Telephone Number

Country or Region

Telephone Number

 

 

 

 

Argentina

0800-666-0011

Malaysia

03-7727-7800

 

 

 

 

Australia

1300-130-426

Mexico

001-866-434-2080

 

 

 

 

Austria

01-24592-5901

Netherlands

020-514-5770

 

 

 

 

© Copyright IBM Corp. 2003

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IBM Computer Drive manual Appendix A. Service and Support, Online technical support, Telephone technical support

Computer Drive specifications

The IBM Computer Drive, a cornerstone in the landscape of data storage technology, has evolved over the years to meet the demands of modern computing environments. Known for its reliability, durability, and high performance, IBM's drives have set industry standards in both enterprise and consumer markets.

One of the main features of IBM Computer Drives is their robust performance metrics. These drives offer impressive read and write speeds that significantly enhance data retrieval and storage efficiency. With advances in solid-state drive (SSD) technology, IBM drives often include NVMe (Non-Volatile Memory Express) interfaces, enabling quicker access to data compared to traditional SATA connections. This innovation is especially critical for applications that require rapid data processing, such as big data analytics and machine learning.

Another characteristic of IBM Computer Drives is their reliability. IBM utilizes advanced data integrity technologies, including error-correcting code (ECC) and predictive failure analysis. These features minimize the risk of data loss and extend the lifespan of the drives. The incorporation of self-encrypting drive (SED) technology enhances security, allowing businesses to protect sensitive information effectively while ensuring compliance with industry standards.

IBM drives are also recognized for their scalability. Whether for small businesses or large enterprises, these drives can accommodate increasing data storage needs. IBM's commitment to providing flexible storage solutions ensures that organizations can easily expand their infrastructure without significant overhauls. This scalability is crucial in today's data-driven world, where rapid growth can overwhelm traditional systems.

Moreover, IBM's focus on energy efficiency is evident in their Computer Drive designs. Many models incorporate features aimed at reducing power consumption, making them not only cost-effective but also environmentally friendly. This attention to energy efficiency aligns with the growing emphasis on sustainability within the IT industry.

In terms of compatibility, IBM drives are designed to integrate seamlessly with various operating systems and software environments. This feature allows businesses to adopt IBM storage solutions without extensive modifications to their existing IT infrastructure.

In conclusion, the IBM Computer Drive stands out in the competitive data storage market due to its performance, reliability, scalability, and energy efficiency. Its advanced technologies, such as NVMe, ECC, SED, and a commitment to compatibility, position IBM as a leader in crafting innovative storage solutions that address the complex challenges faced by modern organizations. As data continues to grow exponentially, IBM drives promise to remain at the forefront of technological advancement in data management.