Workstation Preparation & New User Getting Started Guide Page 27 of 51
If problems still exist, ask the client to send the Java Console log to the NCES Help Desk.
How to view the Java console log>>>
Right-click on the Java icon (Tea cup) and select ‘Open Console’ to bring up the java console log.
Contact List ‘Awareness’ does not work. What do you do?
Check if the JRE version is correct and if browser is configured correctly to use it.
If it is, then just clear the cookies and temporary internet files. Close all browser sessions and open a new
session and login back into the E-CollabCenter website.
FDCC/SDC v2.0.4 Error: Java not enabled. What do you do?
If you are using FDCC or SDC machines and are experiencing a java error similar to the
screenshot below, please read “Section 4.4: FDCC & SDC v2.0.4 Windows clients”
8. Additional Support