IBM ZG09-0629 manual Usage plan machine, IBM hourly service rate classification, Model conversions

•9 hours per day, Monday through Friday, excluding public or national holidays, next-business-day response. Calls must be received by 3:00 pm local time in order to qualify for next business day response.

•24 hours per day, 7 days a week, 6 hour average, same day response.

Additional reference for Europe

Refer to the following European documents:

•European Announcement Letter ZS03-0150 for IBM Customer Agreement (ICA)

•European Announcement Letter ZS04-0135 for Enterprise Agreement Contract

•European Announcement Letter ZS98-0118 for ServiceSuiteTM Contract

•European HW Operations Guide and Service Level Description Table available at

http://www-5.ibm.com/services/europe/maintenance/

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

This machine is eligible under terms and conditions of IBM ServiceSuite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Ethernet Switch r-series routers licensed machine code is licensed for use by a customer on the IBM machine for which it was provided under the terms and conditions of the Brocade End User License Agreement, to enable a specific machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative.

IBM may release changes to the licensed machine code. IBM plans to make the licensed machine code changes available for download from IBM technical support at

http://www.ibm.com/systems/support/networking

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Hardware Announcement ZG09-0629