IBM Partner Pavilion TrackPoint Service, Appendix A, Appendixes, Step, Help, Information, Part

Appendix A.

Help

and

Service

Information

If you

have

questions about your new Options

by

IBM

product,

or

require

technical

assistance, visit the IBM Personal Computing Web

site

at

http://www.pc.ibm.com

for

information

about

IBM,

Options

by

IBM,

or

IBM

Service

and Support.

Additionally,

you

can

receive

information

from

the

IBM

Automated

Fax

system

at

1-800-426-3395

(in

Canada,

1-800-465-3299), or from

the

Personal

Systems

Group

Bulletin

Board

System (PSG BBS) at 1-919-517-0001. You

can

also

get

help

and

information

through

the IBM PC

HelpCenter,

24

hours

a

day,

seven

days

a

week.

Response

time

may

vary

depending

on

the

number

and

nature of the calls received.

Marketing,

installation,

and

configuration

support

through

the

HelpCenter

will

be

withdrawn

or

made

available

for

a

fee,

at

IBM’s

discretion,

90

days after the option has

been

withdrawn

from

marketing.

Additional support offerings, including step-by-step

installation

assistance,

are

available

for

a

nominal

fee.

During

the

warranty

period,

assistance

for

replacement

or

exchange

of

defective

components

is

available.

In

addition,

if

your

IBM

option

is

installed

in

an IBM

computer,

you

might

be

entitled

to

service

at

your

location.

Your

technical

support

representative

can

help

you

determine

the

best

alternative.

Part 2:

Appendixes

Step

1.

Problem

Solving

You may be able to

solve

the

problem

yourself.

Before

calling

the

HelpCenter,

please

prepare

for

the

call

by

following

these

steps:

1.

If

you

are

having

installation

or

configuration

problems,

refer

to

the

detailed

sections

on

installation found

in

this

manual,

and

review

any

README.TXT

files

found

on

the

installation

diskettes.

2.

Visit

the

Service

and

Support

section

of

the

Personal Computing

Web

site

specific

to the model of option

you

have

purchased.

Updated

installation

instructions,

hints

and

tips,

or

updated

system-specific

notes

are

often

published in

this

section.

You

might

find

that

later

device

drivers

are

available

that

will

improve

the

performance

and

compatibility

for

your

new

option.

If

you

are

installing

this

option

in

an

IBM

computer,

also

visit

the

applicable

Web

page

for

that computer

model.

These

pages

might

also

contain

useful

hints

and

tips

related

to

installation of

this

option

and

might

refer

to

BIOS

or

device-driver

updates

required

for

your computer

model. If

you

are

installing

the

option

in

a

non-IBM

computer,

refer

to

the

manufacturer’s

Web

site.

3.

Uninstall,

and

then

reinstall

the

option.

During

the

uninstallation

process,

be

sure

to

remove

any

files

that

were

installed

during

the

Copyright IBM Corp. 1998 2-1