iHome iD99 manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
Unit does not turn on	AC adaptor isn't plugged into a working wall	Plug the AC adaptor into a working wall socket and plug the connector
	socket or not plugged into the power supply	into the supply jack on the unit
	jack on back of the unit
Unit doesn’t respond	Unit requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by
		following these steps:
		a) remove iPad/iPhone/iPod from dock
		b) unplug unit from power source
		c) remove back up battery
		d) wait a few minutes, then restore battery and resume use
	iPad/iPhone/iPod is not docked properly	Remove your iPad/iPhone/iPod from the dock and check for obstruction
		on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
		it in the dock.
Battery Low icon	Battery is weak	Replace with new battery
always flashing
	Battery was not installed properly	Check to make sure the + side is facing outwards
iPad/iPhone/iPod does	iPad/iPhone/iPod is not docked properly	Remove your iPad/iPhone/iPod from the dock and check for obstruction
not respond to the		on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
unit, iPad/iPhone/iPod		it in the dock.
is playing but no
	Your iPad/iPhone/iPod software is too old	Upgrade software on your iPad/iPhone/iPod via iTunes on your
sound comes out
		computer
	iPad/iPhone/iPod is locked up/plays but no	Check the volume setting. Make sure your iPad/iPhone/iPod is working
	sound comes out	properly before docking into the unit. Please refer to your iPad/iPhone/iPod
		manual for details. See above for software upgrade information.
		You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
		or iPod user guide for details on how to perform a reset.
	Using 1st or 2nd generation iPod, iPod Shuffle	Unit cannot control those iPod models or other devices.
	or other devices.
Unit/iPad/iPhone/iPod	The unit is reacting to external interference	Move unit away from potential sources of external interference such as
performance is erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from unit	Volume is set too low on unit	Make sure volume is turned up
iPad/iPhone/iPod	iPad/iPhone/iPod is not docked properly	Remove your iPad/iPhone/iPod from the dock and check for obstruction
didn’t charge up		on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
		it in the dock.
	iPad/iPhone/iPod is locked up/ frozen	Please make sure your iPad/iPhone/iPod is working properly before
		docking into the unit. Please refer to your iPad/iPhone/iPod manual for
	iPad/iPhone/iPod battery has problem
		details.
Time sync didn’t work	Older iPod models such as iPod mini do not	Make sure you are using an iPhone or newer iPod such as touch,
	support time sync function	nano or classic. If not available, set time manually (see page 3).

9