Troubleshooting

Symptom

Possible Problem

Solution

Sound is distorted

Volume level is set too high

Decrease the volume

 

Sound source is distorted

If the iPad/iPhone/iPod original sound source (MP3) is old or of poor

 

 

quality, distortion and noise are easily noticed with high-power speakers.

 

 

Try a different file from a trusted source such as iTunes.

 

 

If you are using an external sound source try reducing the output volume

 

 

on the device itself. Also try turning bass boost OFF.

 

EQ settings are too high.

Lower EQ settings.

 

 

 

Unit/adaptor gets

This is normal

Turn unit off for awhile or lower volume

warm after extended

 

 

play at high volume

 

 

 

 

 

Snooze time

Custom snooze time not set

Press and hold Snooze button then press + or - Button to adjust

is too long/short

 

 

 

 

 

Alarm not working

AM/PM time/alarm time not set correctly

When setting clock or alarm time, take note of the AM/PM indicators

 

Alarm time or source selected for alarm 2 , not

Make sure to set the alarm time and source for the alarm icon 1 or 2

 

alarm 1 or vice versa

that is shown on the clock display

 

Wake schedule setting is not correct

7 days is every day alarm, weekday is Mon-Fri, and weekend is Sat-Sun.

 

 

See page 4 for setting alarms.

 

Calendar is not set correctly, which can affect

See page 3 for setting Clock/Calendar Section.

 

wake schedule alarm operation

 

 

 

 

USB charging doesn’t

Device may not be connected properly or

Check that your USB cable is the correct kind for your device and that it

work

may require special circuit

is correctly connected to the unit and to your device. Try switching the

 

 

US`B Mode Switch from the A or B position to its opposite. If this fails,

 

 

use the charger that came with your device.

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iHome iD99 manual Try a different file from a trusted source such as iTunes