Trouble Shooting

Symptom

Possible Problem

Solution

iH19 does not turn on

no batteries are installed

Install fresh batteries

iH19 does not turn off

improper shut down/ button not held long enough

HOLD the Play/Pause button for 3 seconds to turn unit off

 

 

 

iH19 doesn’t respond

Hold switch is in on position, locking controls

Slide hold switch to off position

No sound from iH19

Volume is set too low on iH19

Make sure volume is turned up

 

 

 

 

headphones in headphone jack

Make sure nothing is connected to the headphone jack

 

iPod is not installed properly

Make sure iPod is properly and securely connected (see below)

 

 

 

iPod didn’t charge up

iPod is not installed properly

Remove your iPod from the connector and check for obstruction on the

 

connector and on your iPod. Then reconnect iPod.

 

 

 

iPod battery has problem

Please make sure your iPod is working properly before docking into the

 

iPod is locked up/ frozen

unit. Please refer to your iPod manual for details.

 

 

 

AC adaptor is not plugged into unit and wall socket

The iH19 only charges your iPod while plugged into an AC outlet . Make

 

 

sure the AC adaptor is plugged into the power jack on the iH19 and into a

 

 

working wall socket to charge your iPod. You cannot overchage your iPod.

Sound is distorted

Volume level is set too high

Decrease the volume

 

 

 

 

Sound source is distorted

If the iPod original sound source (MP3) is old or of poor quality,

 

 

distortion and noise are easily noticed with high-power speakers. Try a

 

 

different audio source such as a music CD.

 

 

If you are using an external sound source like older generation of iPod or

 

 

iPod Shuffle, try reducing the output volume on the device itself. Also try

 

 

setting iPod EQ to flat.

 

 

 

 

Batteries are weak

Install fresh batteries

Unit/adaptor gets

This is normal

Turn unit off for awhile or lower volume

warm after extended

 

 

play at high volume

 

 

 

 

 

NOTE: When AC adaptor is plugged in, your iPod will charge (with or without batteries installed).

Does not charge with batteries ONLY.

NOTE: Unit does not control or charge 3G iPod

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iHome iH19 manual Trouble Shooting, Symptom Possible Problem Solution