iHome iH9 manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
iH9 does not turn on	AC adaptor isn't plugged into a working wall socket	Plug the AC adaptor into a working wall socket and plug the connector
	or not plugged into the power supply jack on back	into the supply jack on the unit
	of the unit
iH9 doesn’t respond	iH9 requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by following
		these steps:
		a) remove iPod from dock
		b) unplug unit from power source
		c) remove back up batteries
		d) wait 1 hour, then resume use
	iPod is not docked properly	Remove your iPod from the dock and check for obstruction on the
		connectors in the dock and on your iPod. Then reseat it in the dock.
Battery Low icon always	Batteries are weak	Replace with new batteries
flashing
	Batteries were not installed properly	Check to make sure the polarity ( + and – ends) matches the diagram
		in the battery compartment
iPod does not respond	iPod is not docked properly	Remove your iPod from the dock and check for obstruction on the
to the unit/iPod is		connectors in the dock and on your iPod. Then reseat it in the dock.
playing but no sound
	Your iPod software is too old	Upgrade software on your iPod. For details visit
comes out
		http://www.apple.com/ipod/download
	iPod is locked up/plays but no sound	Check the volume setting. Make sure your iPod is working properly before
	comes out	docking into the unit. Please refer to your iPod manual for details. See
		above for software upgrade information.
		You may need to reset your iPod. To do so:
		1. Toggle the Hold switch to hold position, then off.
		2. Press and hold the Menu and center Select buttons at the same time until
		Apple logo appears. You may need to repeat this step.
	Using 1st or 2nd generation iPod, iPod Shuffle or	iH9 cannot control those iPods or other devices.
	other devices.
Remote Control didn’t	Battery weak	Replace current battery with new battery
work
	Remote Control is out of range of the iH9	Move within 30 feet of the unit.
	remote sensor
iH9/iPod performance is	The iH9 is reacting to external interference	Move unit away from potential sources of external interference such as
erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from iH9	Volume is set too low on iH9	Make sure volume is turned up
iPod didn’t charge up	iPod is not installed properly	Remove your iPod from the dock and check for obstruction on the
		connectors in the dock and on your iPod. Then reseat it in the dock.
	iPod is locked up/ frozen	Please make sure your iPod is working properly before docking into the
		unit. Please refer to your iPod manual for details.
	iPod battery has problem
No AM band radio	AM loop antenna is not connected to the unit	Plug the AM loop antenna connector to the jack on the back of the unit
sound but others OK
AM band radio is very	AM loop antenna isn’t located properly	Move the AM loop antenna away from the main unit/iPod and rotate it
noisy		for best reception

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